Complaints

Raise a concern

MotorOffer is a trading name of Micheala Mowlam, who operates as a sole trader. MotorOffer is not a limited company.

If you have a complaint about MotorOffer, the website or a vehicle enquiry, email offers@motoroffer.co.uk. You can address your complaint to Micheala Mowlam.

What to include

Explain what happened, when it happened and what outcome you would like. Include your enquiry reference if you have one and any relevant correspondence. Only send information needed to understand the complaint; do not send identity documents or bank details unless specifically requested through an appropriate process.

Reviewing your complaint

MotorOffer will review the information you provide and contact you by email. You may be asked for clarification or relevant supporting information. If you remain unhappy with the response, reply to the same email thread and explain which points remain unresolved.

No fixed response time is promised on this website. This contact process does not restrict your legal rights or your ability to seek independent advice.

Personal data concerns

For concerns about how your personal information has been handled, email offers@motoroffer.co.uk. The Privacy Policy explains your rights and how to contact the Information Commissioner's Office.